Frequently Asked Questions (FAQ’s)

Are you a walk-in retail Bakery?
Not yet. We are an Ecommerce licensed home after converting our standard kitchen into a commercial kitchen. To keep up with storefront bakeries, most of our products can be ready in a couple of hours. You can come by and pick up your order, have it delivered or shipped (except for cakes and cupcakes which are pick up and delivery only).

How long does it take to get your order after placing?
Most items are ready the same day depending on time of day, order quo, or a holiday. Cakes should be ordered 3 or more days in advance to increase chance of securing order. 

Are you just a vegan or gluten free bakery?
We are not a nut free, gluten free, sugar free, or strictly vegan bakery. Yet, we do provide flavorful treats that meet those dietary restrictions and complete a deep sanitizing treatment before and after these products are created at Jelana’s Bake Shop.

Order of operations to prevent contamination: gluten free vegan, gluten free, vegan, monk fruit, traditional, nuts and peanut last.

Do you make cakes?
CAKES ARE BACK!!!  We offer 6" and 8" round 2-layer cakes and 1/4 sheet (13"x9") 2-layer cake.  We recommend to order cakes 3 days before to secure your order. We offer express ordering for cakes needed 48 hours or less for $12 rush fee. Once you place your order, we will call you immediately to tell you we can't make your cake. Otherwise, your order is all good!


Don’t see your question? Please email questions to info@jelanasbakeshop.com